Cermex, for comprehensive packaging equipment solutions

Cermex | Technical assistance

The Plus Points

If you wish to limit operation risks, we propose two categories of assistance:

On-site assistance:

  • Machine installation and commissioning,
  • Quick break-down service,
  • Preventive diagnosis.

Telephone assistance:

  • Analysis, adjustment and simple breakdown service (80% of calls are solved in this way),
  • Customised technical advice,
  • Emergency dispatch of spare parts if required.

To make a request



The main purpose of our customer service department is to assist you daily with machine operation and the continuous pursuit of its optimisation.

Our team of 25 multi-lingual skilled service engineers are ready to intervene worldwide, to ensure you reactivity and efficiency.

Optimise the operation of your packaging machinery.


Technical assistance

1. About the machine(s)

2. You require


Your contact details

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More information
Your case packing and palletizing contacts (Corcelles)
Tel : +33 (0) 380 707 164
Your shrink-wrapping contacts (Lisieux)
Tel : +33 (0) 231 485 041